China Railway Corporation will implement the railway passenger transportation quality improvement plan in about three years. In 2018, the nine key projects of “One-day map, e-ticket, frequent flyer service, smooth project, passenger credit system, ticket revenue management, toilet revolution, dual-network life, passenger transport production command system” will be steadily promoted. Various work.
According to reports, the plan will deepen the supply-side structural reform as the main line, and lay a solid foundation to improve the quality of passenger transport supply, and strive to achieve world-class modern passenger transport services by 2020; The railway passenger service brand and the benchmark boutique station area with extensive influence will provide a strong guarantee for better serving economic and social development and meeting the people's growing needs for a better life.
In terms of ticketing, the construction of a ticket sales system has been completed, and the quality of product sales has been significantly improved. Strengthen the construction of ticket system, expand the functions of reservation booking, membership differentiation service, etc., carry out international ticketing service; improve product sales channels, optimize 12306 website and mobile APP function; carry out air and rail transportation in conditional railway bureau group company, initially build large Customer sales service platform. At the same time, the comprehensive promotion of e-tickets has significantly improved the smart travel experience. Replace paper-based passenger tickets with electronic data, gradually reduce paper tickets; improve the construction of supporting facilities, and provide automatic check-in facilities in and out of the station in stages, laying the foundation for the comprehensive promotion and application of e-tickets; enriching the e-ticket service function and providing voluntary information based on passenger travel information. The corresponding products and services.
In terms of station construction, efforts should be made to improve the efficiency of entry and exit, optimize security inspection and verification of streamlines, and continuously improve the layout of entrances and exits; in accordance with the principle of “one station and one case”, according to the scale of high-speed railway stations, station conditions and passenger flow, reasonable time for ticket checking Do a good job of ticketing information such as train times and stop stations; continuously improve the transfer streamline, transform and reinforce the convenient transfer facility; optimize the station guide sign and standardize the commercial and advertising layout. Strengthen the construction of the station vehicle environment, improve the construction of the “four districts and one room” of the station, and focus on promoting the construction of the business seat waiting area, the key passenger waiting area, the children waiting for entertainment area, the military waiting area and the nursing room, strengthening the construction of the special channel for business travel, and actively promoting the station. Innovative construction of the service desk and ticket window.
At the same time, we will fully promote the integration of dual networks and achieve a significant improvement in the level of information services. Advance Internet ordering and special product reservations, dynamically adjust on-line catering brands, meals and special products in combination with regional and seasonal characteristics, optimize and adjust Internet ordering and specialty delivery stations; promote intelligent information services, comprehensively improve passengers' online experience, and speed up passenger stations Car wireless network construction, build an intelligent network service platform; promote high-speed rail convenience logistics services, promote "high-speed rail speed up" products, and gradually implement high-speed rail "shun hand" and "shun hand" convenience services.