Most consumers who feel that they are at a loss have had an unpleasant dining experience at the mobile phone ordering merchant. In this news commentary area, there are catering service staff and consumers quarreling. One consumer said that some restaurants that promote mobile phone ordering have different attitudes before and after promotion, and the consumption experience has plummeted. The catering service staff who argued with it argued that promoting mobile phone ordering would not reduce the number of service personnel, but the service staff time would become looser and more comfortable for consumers.
 

In fact, neither of the two arguments can represent the entire catering industry. However, if the behavior of charging mobile phone orders for paper menus is recognized, and the quality of service is not guaranteed, consumers will suffer a big loss.
 

It is true that this restaurant has already told the paper menu to charge before ordering, so the charge for the paper menu is not mandatory and should not be condemned, but the restaurant as a service industry, while promoting the mobile phone order, only Considering how to save your own costs and completely ignoring the consumer's experience will cause consumer dissatisfaction. If the merchants let consumers clearly experience the convenience of mobile phone ordering and better service, or use mobile phones to order and enjoy preferential ways to attract consumers to take the initiative to use, consumers will not be disgusted, and even tend to use mobile phones.
 

Of course, the price tag is the choice of the restaurant. Consumers who spurn this behavior also have the right to choose a restaurant. They can “don’t eat if they are dissatisfied.” But if the fee is recognized in the industry, the loss will ultimately be consumed. By. In the era of rapid development of Internet catering, there are fewer “corresponding to service charges”, and the services provided are better, and the catering service industry can be better.